Performance support solutions
In the ground-breaking book Electronic Performance Support Systems, published in 1991, Gloria Gery defined EPSS as follows: “An integrated electronic environment that is available to and easily accessible by each employee and is structured to provide immediate, individualized online access to the full range of information, software, guidance, advice and assistance, data, images, tools, and monitoring systems to permit job performance with minimal support and intervention by others.”
LearningGuide Solutions extends this definition with the theory that EPSS should provide users with targeted information embedded within their work processes, and that this information should be available at the moment of need.
Company benefits
- Increased employee productivity
- Improved compliance with current business processes
- Reduction in costly employee errors
- Faster time to user adoption and proficiency
- Lowered training and support costs
- Rapid, single-source authoring environment
Employee benefits
- Embedded performance solution provides “fingertip knowledge” at the desktop
- Structured answers at the moment of need
- Integration of business processes and application support
- Role-based and/or context-sensitive support
Demo
Please click here to view a LearningGuide flash demo
References
Please click here to find out more about our case studies
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