IT Solutions

• Enterprise system implementations or upgrades that are mission critical to your organization such as ERP, CRM, CMS implementations. It is impractical and virtually impossible to train end-users on every feature of a new system. With LearningGuide Solutions, application tasks and new process workflows can be combined into a comprehensive performance support solution which is embedded within the application itself. LearningGuide ensures that new applications and processes are successfully implemented and rapidly adopted by all users. In addition, formal training and help desk costs are reduced, all while providing a significant return on your investment.
• Enterprise desktop rollout initiatives that impact a large number of users, but do not require an intensive training intervention. For example, upgrading an email application or Office suite.  LearningGuide provides a library of standard content which covers many desktop applications. This content may also be customized to reflect your own desktop processes or templates. For a complete list of titles, please click here (to EPSS Content Library page).
• Complex business processes involving multiple, roles, tasks and systems. When a question arises on who is to complete a procedure or how, a user can access their LearningGuide support system to quickly find the structured answers to their immediate workplace challenge. Our workflow process provides maximum flexibility to offer role-based, multi-system support for your all your business processes.
• Technical manuals can also be created using a LearningGuide solution. LearningGuide performance support systems can also be used to compile, organize and publish complex documents and manuals.

“End-user adoption is the number one reason for failed IT implementations”

- AMR Research -