Solutions
In the ground-breaking book Electronic Performance Support Systems, published in 1991, Gloria Gery defined EPSS as follows: “An integrated electronic environment that is available to and easily accessible by each employee and is structured to provide immediate, individualized on-line access to the full range of information, software, guidance, advice and assistance, data, images, tools, and monitoring systems to permit job performance with minimal support and intervention by others.”
LearningGuide Solutions furthers this definition with the theory that EPSS should provide the user with targeted information embedded within their work processes, and available at the moment of need.
Benefits of LearningGuide Solutions
Company Benefits
- Improved employee productivity
- Increased compliance with current business process
- Reduction of costly employee error
- Faster time to user adoption & profi ciency
- Reduced training and support costs
- Rapid, single source authoring environment
Employee Benefits
- Embedded performance solution provides “fingertip knowledge” at the desktop
- Structured answers at the moment of need
- Integration of business process and application support
- Role-based and/or context sensitive support
Download Impact/ROI of Performance Support Solutions by clicking the Download icon below
“Today’s professionals spend 53 percent of their time seeking out information. Collectively, the time spent gathering and looking for information translates to an estimated 5.4 billion lost hours per year for US corporations.”
- Center for Media Research -
